Shipping & Delivery Information
At Artzetc.uk, we aim to provide a smooth and timely shipping experience. Please read the following information regarding our shipping and delivery process:
1. Shipping Methods
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 14 business days.
- Expedited Shipping: Estimated delivery within 14 business days.
- International Shipping: Delivery times vary based on the destination, generally between 7 to14 business days.
Shipping times may vary depending on your location, order volume, and chosen shipping method. All delivery timeframes are estimates and may be subject to delays beyond our control.
2. Shipping Costs
Shipping costs are calculated based on the weight of the items, the destination, and the selected shipping method. You will see the total shipping cost at checkout before placing your order.
3. Order Processing Time
- Processing Time: All orders are processed and shipped within 14 business days from the time of purchase. Please note that business days do not include weekends or public holidays.
- Order Confirmation: You will receive an order confirmation email once your order is placed. A shipping confirmation email, including tracking information, will be sent when your order has been shipped.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your shipment on the carrier’s website. Please note that it may take up to 24-48 hours for tracking information to update.
5. Delayed or Lost Shipments
While we strive to deliver all orders on time, delays can occasionally occur due to unforeseen circumstances such as weather, holidays, or customs delays for international shipments If your order is delayed: Please allow extra time for delivery, especially during peak shipping seasons. Lost Shipments: If your order appears lost based on tracking information or if you haven’t received your package within the expected time frame, please contact our customer service team at artzetcuk@gmail.com so we can assist you in locating your order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund as per our Returns & Replacements policy.